DATSUMO LABO HOME EDITION - Portable Hair Removal Device
5 reasons for a peace of mind
use the device for 10 months & we'll give you the device! stop the rental anytime! decided that you like the device? purchase it by paying the remaining months upfront! free exchange of faulty devices & refund available if not suitable for skin
professional power, professional results. 5 power levels to choose from. safe to use even on the whole body, even of face and bikini areas. almost painless! with built-in cooling mechanism. snow chill, cool of the skin. no additional care
hair removal device for rental

Frequently Asked Questions

General

GENERAL

1. Contact Us
Do send in your queries and/or feedback to feedback.sg@datsumo-labo.com
Please allow up to 3 to 5 working days for us to get back to you.

2. Do you ship worldwide?
Yes, we are able to ship overseas (from Singapore) only for Home Edition purchases. Please contact us directly for shipping costs.

3. I need the item urgently, can my order be expedited?
For expedited orders, please drop us an e-mail at feedback.sg@datsumo-labo.com or message us through WhatsApp at +65-92715013 to check if we can accept the expedite order.
We reserve the right to reject your order/request if we are unable to fulfill your expected deadline.

4. Can I cancel an order/rental period?
Once the device has been shipped out, you will not be able to cancel the order. For rental, the minimum months has to be fulfilled as part of the contract

5. Where should I return the rental product to?
Please return the product to the following address together with all peripherals and order chit attached:

To: Datsumo Labo (Somerset Branch)
Address: #04-16 Orchard Central, 181 Orchard Road, Singapore 238896

You can either return it in person or send it over via post. *Datsumo Labo will not be liable of any loss or damage of product during product return delivery. To safeguard customers, we strongly suggest to use a shipment with tracking and insurance (optional)

6. I decided that I like the device and would like purchase it, but I am currently on rental. What should I do?
You can purchase the device by using the amount you already paid during your rental period to offset the purchase amount. Eg, if you have paid a total of 5 months of $138/month rental plus deposit of $200 and the purchase price is at a promotional price of $1188 (original price $1388), pay the remaining $298 to own the device.

General

PRE-ORDERS

Please read the T&C’s carefully before proceeding to purchase!

1. Pre-order stock
Our pre-orders are limited in stock numbers and we will stock accepting orders once the limit is reached. You can choose to be in our waiting list so that we can contact you once the next stock arrives in August.

2. When will the stocks arrive?
The stocks are set to arrive around 20th July, but shipment might be delayed due to unforeseen circumstances. We plan to send out all orders by end July. We will inform customers nearer to the date regarding the shipment & delivery schedule, & when we have shipped out the orders.

3. Can I cancel my pre-order?
You may cancel for free before the stocks arrives in Singapore. If you wish to cancel after we have sent out the stock arrival notifications, there will be a $200 charge and the rest of the payment will be refunded.

4. Will I be charged immediately after pre-order or only when stock arrives?
You will be charged immediately after paying via Paypal or Lazada.

Pre-Orders

PRODUCT & USAGE

1. What is the power usage of the device?
This device uses up to 45W. This device also uses a 2-pin plug as it is a product of Japan and you will require an adapter. If needed, we may provide the adapter for you to keep at a fee of $5.

2. Will the device run out of shots?
The Home Edition boasts a total of 300,000 shots, enought to use for 300 rounds of full body hair removal.

3. How do I keep the device clean?
1. Turn off the power, unplug the power cord, and allow the product to cool. *The glass surface will become hot during use. Always allow it to cool it down first before cleaning the glass surface.
2. Use a damp cloth that has been tightly wringed to remove excess water and clean the glass surface & metal frame.
3. If the small crevices of the irradiation surface is difficult to clean, using a cotton swab is plausible but be careful not to leave any fibers on the surface. If necessary, wipe the product with a dry cloth.
More information is written in the Instruction Manual.

4. How often should I use the device?
Using the device twice a week on one area is a guideline for treatment intervals. However, it can vary depending on the individual’s constitution and intended usage on which body area.
If you do not feel any results, we recommend increasing the frequency.
More information is written in the Instruction Manual.

5. What is the wavelength emitted for this device?
Our Home Edition’s wavelength is 570nm~1200nm, which falls on the yellow, orange and red spectrum. This range of wavelength allows our device to improve skin detox and anti-aging whilst doing hair removal.

Couldn’t find what you were looking for?
Do send in your enquiries at feedback.sg@datsumo-labo.com

Terms & Conditions

Please check our E+Shop’s Home Edition webpage for the latest and updated T&C’s here.